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Support
We’re Here to Help
Find answers, resources, and personalised assistance on our support page. Whether you have a question or need guidance, our team is ready to support you every step of the way.
Technical support request form
Encountering technical challenges whilst using the Digital Earth Africa platform, be it data processing errors, software glitches, or other hurdles? The Digital Earth Africa Technical Support team are here to assist you. Please complete the enclosed form, sharing your contact details and a concise description of the issue. Our dedicated team will contact you to understand your needs and provide effective solutions.
Your technical concerns are our priority, and we are committed to delivering swift and reliable support.
New use case request form
Are you looking to address a specific issue using Digital Earth Africa?
We are excited to introduce our new use case request form, designed to help users get the support they need from Digital Earth Africa Science team.
Simply complete the form with details about your identified use case, and our team will work with you to develop a tailored solution.
Digital Earth Africa Help Desk
Explore the Help Desk. It’s full of useful materials such as the Knowledge Base of articles, FAQs and User Guides. For members you can submit and view tickets, join the community for discussions and ask your own questions.